Time To Pickup
SMS Messaging
This page explains how Time To Pickup uses SMS (text messaging) as part of the service.
Purpose of SMS Messages
Time To Pickup uses SMS messaging to support appointment scheduling and pickups for food banks. SMS messages are transactional and relate directly to a user’s appointment or pickup.
Types of SMS Messages
Recipients may receive the following types of SMS messages:
- One-time passcodes for secure access
- Appointment or pickup reminders
- Appointment or pickup status updates, including confirmations, cancellations, or reschedules
Time To Pickup does not send marketing or promotional SMS messages.
How Phone Numbers Are Collected
Phone numbers are collected during setup or use of the Time To Pickup service.
Phone numbers may be entered:
- Directly by an end user, or
- By food bank staff on behalf of a client, with the client’s consent
Consent
By providing a phone number for use with the service, users consent to receive transactional SMS messages related to their appointments or pickups.
When food bank staff enter a phone number on behalf of a client, staff confirms that the client has provided consent to receive transactional SMS messages.
SMS messages may be sent using automated systems. Time To Pickup does not sell or share phone numbers for marketing purposes.
Opt-Out
Recipients may opt out of receiving SMS messages at any time by replying STOP.
After opting out, no further SMS messages will be sent unless the recipient opts back in.
Message Frequency and Charges
Message frequency varies based on appointment activity.
Message and data rates may apply.
Geographic Scope
SMS messages are sent only to phone numbers located in the United States.
Service Operator
Time To Pickup is operated by:
High Five For Love
529 Whispering Hills Dr
Nashville, TN 37211
United States
For questions about SMS messaging, contact: admin@timetopickup.com